Privacy Policy
Universal Health Pharmacy
Last Updated: October 18, 2026
At Universal Health Pharmacy, protecting the privacy and confidentiality of our patients and customers is an important part of the care we provide. We are committed to safeguarding the personal and health information entrusted to us and handling that information responsibly, securely, and in accordance with applicable privacy legislation.
As an Alberta pharmacy, our handling of health information is subject to Alberta’s Health Information Act (HIA). Other personal information may be governed by Alberta’s Personal Information Protection Act (PIPA) and other applicable laws. Alberta’s privacy regulator identifies pharmacies as part of the health sector covered by Alberta privacy legislation. [oipc.ab.ca], [abpharmacy.ca]
This Privacy Policy explains how Universal Health Pharmacy may collect, use, disclose, retain, and protect information when you visit our website, communicate with us, or receive pharmacy services from us.
1. Information We May Collect
Depending on how you interact with Universal Health Pharmacy, we may collect information including:
Personal Information
• Name
• Address
• Telephone number
• Email address
• Date of birth
• Contact preferences
• Information submitted through website forms
• Insurance or benefit information
• Payment or billing information where applicable
Health Information
When you receive pharmacy or healthcare-related services, we may collect health information necessary to provide those services, such as:
• Prescription and medication information
• Medication history
• Allergies and medical conditions
• Personal Health Number or other health identifiers
• Prescriber and other healthcare-provider information
• Information required for medication assessments, consultations, vaccinations, prescribing, or other pharmacy services
• Information necessary to coordinate your care with authorized healthcare providers
Pharmacy professionals must limit the health information they collect, use, and disclose to authorized purposes under the HIA and applicable professional requirements. [abpharmacy.ca]
Website and Technical Information
When you visit our website, certain technical information may also be collected automatically, such as:
• IP address
• Browser and device type
• Pages visited
• Date and time of visits
• Referring website
• Cookies and similar technologies
• Website usage and analytics information
This information may be used to maintain website security, understand how visitors use our website, and improve our online services.
2. How We Use Your Information
Universal Health Pharmacy may use personal or health information for purposes including:
• Filling and managing prescriptions
• Providing pharmacy and healthcare services
• Conducting medication reviews and consultations
• Providing immunizations and other authorized clinical services
• Communicating with physicians and other healthcare providers as permitted by law
• Processing insurance and benefit claims
• Contacting you regarding prescriptions, appointments, refills, or pharmacy services
• Responding to questions or requests submitted through our website
• Managing patient accounts
• Improving our pharmacy services and website
• Maintaining security and preventing fraud or unauthorized access
• Meeting regulatory, professional, legal, and record-keeping requirements
We limit the collection and use of health information to purposes authorized under applicable law and necessary for providing or administering healthcare and pharmacy services. [abpharmacy.ca]
3. Consent
Where consent is required, Universal Health Pharmacy will seek appropriate consent before collecting, using, or disclosing personal or health information.
In some circumstances, applicable law may permit or require information to be collected, used, or disclosed without consent. Alberta pharmacy privacy guidance specifically recognizes circumstances where health information may be used or disclosed without consent, as well as circumstances in which consent is required. [abpharmacy.ca]
You may withdraw consent where legally permitted. Withdrawal of consent may affect our ability to provide certain services.
4. Sharing and Disclosure of Information
Universal Health Pharmacy does not sell patient health information.
Information may be shared when necessary and permitted by law with parties such as:
• Your physician, pharmacist, or other healthcare provider
• Authorized healthcare organizations
• Alberta’s electronic health information systems, where authorized
• Insurance companies and benefit providers for claim processing
• Service providers that assist us in operating our pharmacy or website
• Government, regulatory, or law-enforcement authorities where disclosure is authorized or required by law
• Other parties when you provide consent or when disclosure is otherwise permitted by law
Alberta pharmacy privacy guidance specifically addresses disclosures within healthcare, disclosures with patient consent, certain disclosures without consent, and disclosure to Alberta electronic health-record systems. [abpharmacy.ca]
Service providers who handle information on our behalf are expected to maintain appropriate confidentiality and security safeguards.
5. Protecting Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal and health information against risks such as:
• Unauthorized access
• Unauthorized use or disclosure
• Loss or theft
• Alteration
• Accidental destruction
These safeguards may include access controls, passwords, secure systems, staff confidentiality requirements, privacy training, physical security, and other appropriate security measures.
Security of health information, including physical and technical safeguards, secure electronic communications, service-provider arrangements, and privacy-breach response, forms part of Alberta pharmacy privacy guidance. [abpharmacy.ca]
While we take reasonable precautions to protect information, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.
6. Online Forms and Electronic Communication
Our website may allow you to:
• Request an appointment
• Request a prescription refill
• Contact the pharmacy
• Request information about pharmacy services
• Submit other inquiries
Please avoid submitting unnecessary sensitive medical information through general website contact forms.
Email and ordinary internet communications may not always be completely secure. For confidential or urgent health matters, please contact your Universal Health Pharmacy location directly.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
• Enable website functionality
• Remember preferences
• Understand website traffic
• Measure website performance
• Improve user experience
• Help maintain website security
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.
If we use third-party analytics or advertising technologies, information collected through those services will be handled according to applicable privacy requirements and the provider’s privacy practices.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
Universal Health Pharmacy is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review the privacy policies of external websites before providing personal information to them.
9. Accessing or Correcting Your Information
You may have the right to request access to certain personal or health information we maintain about you and to request corrections if you believe the information is inaccurate or incomplete, subject to applicable legal limitations.
Alberta pharmacy privacy guidance specifically recognizes an individual’s right to access their health information and processes for requesting corrections or amendments. [abpharmacy.ca]
Please contact the pharmacy or our Privacy Officer if you would like to make an access or correction request.
We may need to verify your identity before processing a request.
10. Retention of Information
We retain personal and health information for as long as reasonably necessary to provide services and meet applicable legal, professional, regulatory, accounting, and record-retention requirements.
When information is no longer required, it will be securely destroyed, deleted, or anonymized, as appropriate and permitted by law.
11. Children’s and Minors’ Information
Universal Health Pharmacy may collect information about minors when necessary to provide pharmacy or healthcare services.
Such information will be handled in accordance with applicable healthcare, consent, privacy, and professional requirements.
Our website is not intended to knowingly collect unnecessary personal information from children.
12. Privacy Incidents
If Universal Health Pharmacy becomes aware of unauthorized access, use, disclosure, loss, or another privacy incident involving personal or health information, we will investigate and respond in accordance with applicable privacy legislation and regulatory requirements.
The Office of the Information and Privacy Commissioner of Alberta provides specific resources concerning privacy-breach response and notification under the HIA. [oipc.ab.ca]
13. Changes to This Privacy Policy
Universal Health Pharmacy may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal and regulatory requirements.
The current version will be posted on our website with its most recent Last Updated date.
We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or would like to request access to or correction of your information, please contact:
Privacy Officer
Universal Health Pharmacy
Email: info@universalhealthcentre.com
Phone: 403-452-1452
Address: 630 Redstone Dr NE, Unit 150, Calgary AB T3N 1L4
You may also contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you have questions or concerns regarding privacy rights under Alberta privacy legislation. The OIPC oversees Alberta’s privacy laws, including privacy protections applicable to the health and private sectors. [oipc.ab.ca]
