Terms of Use
Universal Health Pharmacy
Last Updated: October 18, 2026
Welcome to the Universal Health Pharmacy website.
These Terms of Use (“Terms”) govern your access to and use of the Universal Health Pharmacy website, including its content, features, forms, links, and online services.
By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the website.
1. General Information Only
The information provided on this website is intended for general informational and educational purposes only.
Information available on this website should not be considered a substitute for professional medical advice, diagnosis, treatment, or consultation with a pharmacist, physician, or other qualified healthcare professional.
The Alberta College of Pharmacy similarly advises that public interpretation of health information on its website should not substitute for advice from a pharmacist or physician and recommends consulting an appropriate healthcare provider regarding specific health matters. [abpharmacy.ca]
Always speak with a qualified healthcare professional regarding:
• Prescription medications
• Medication interactions
• Side effects
• Allergies
• Medical conditions
• Vaccinations
• Medication changes
• Treatment decisions
• Any questions concerning your health
Never delay or disregard professional medical advice because of information you have read on this website.
2. Medical Emergencies
This website is not intended for medical emergencies.
Do not use website forms, email, online appointment requests, refill requests, or other electronic communication if you are experiencing a medical emergency or require immediate medical attention.
If you believe you are experiencing a medical emergency, call 911 or seek immediate medical assistance.
For urgent medication-related concerns, contact your pharmacy, pharmacist, physician, or other appropriate healthcare professional directly.
3. Pharmacy Services
Universal Health Pharmacy may provide information through this website regarding services such as:
• Prescription filling and refills
• Medication reviews
• Pharmacist consultations
• Vaccinations and immunizations
• Prescription management
• Pharmacy prescribing services
• Health assessments
• Travel health services
• Medication packaging
• Prescription transfers
• Delivery services
• Other pharmacy and healthcare services
The availability, eligibility criteria, fees, insurance coverage, hours, and scope of individual services may vary by Universal Health Pharmacy location and may change without notice.
Information displayed on the website does not guarantee that a particular service, medication, product, appointment, or healthcare professional will be available at a specific location.
4. Online Prescription and Refill Requests
Where the website allows you to submit a prescription refill, prescription transfer, or other pharmacy request, submission of the request does not mean that the request has been approved or completed.
A pharmacist may need to review your prescription, medication profile, refill authorization, health information, or other relevant information before processing the request.
We may need to contact:
• You
• Your prescriber
• Your insurance provider
• Another pharmacy
• Another authorized healthcare provider
before completing a request.
Do not stop, start, increase, decrease, or otherwise change a medication based solely on information available through this website.
5. Online Appointments and Requests
Submitting an appointment request or other request through the website does not guarantee an appointment.
An appointment should be considered confirmed only after you receive confirmation from Universal Health Pharmacy or the applicable healthcare provider.
Please contact the pharmacy directly if your request is time-sensitive.
6. Accuracy of Information
Universal Health Pharmacy makes reasonable efforts to provide useful and accurate website information.
However, healthcare information, pharmacy services, product availability, pricing, insurance coverage, operating hours, regulations, and other information may change.
We therefore do not guarantee that all information available on the website will always be complete, current, error-free, or suitable for your particular circumstances.
If information on the website conflicts with instructions provided directly by your pharmacist, physician, medication label, prescription, or other qualified healthcare professional, please contact an appropriate healthcare professional for clarification.
7. Medication and Product Information
Any description of medications, healthcare products, medical conditions, treatments, supplements, or other health-related products on this website is provided for general information only.
Such information should not be interpreted as:
• Medical advice
• A diagnosis
• A prescription
• A treatment recommendation
• A guarantee regarding a medication or product
• A recommendation that a particular medication or product is appropriate for you
Medication decisions should be made in consultation with an appropriate healthcare professional.
8. Privacy and Health Information
Your privacy is important to Universal Health Pharmacy.
Personal and health information submitted through or associated with our website will be handled in accordance with our Privacy Policy and applicable privacy requirements.
Alberta’s Health Information Act establishes requirements concerning the collection, use, disclosure, and protection of health information within the health sector.
Please review our Privacy Policy for additional information about how Universal Health Pharmacy handles personal and health information.
Click here for our Privacy Policy
9. Electronic Communications
When communicating with Universal Health Pharmacy through email, website forms, text messaging, or other electronic methods, you acknowledge that electronic communication may have privacy and security risks.
Patients should avoid including unnecessary sensitive health information in general contact forms or unsecured email communications.
Alberta pharmacy privacy guidance specifically addresses appropriate safeguards for health information, including security considerations associated with email and other electronic transmissions. [abpharmacy.ca]
For sensitive health matters, please contact the pharmacy directly.
10. Acceptable Use of the Website
You agree to use this website only for lawful purposes.
You must not:
• Attempt to gain unauthorized access to the website, servers, systems, or accounts
• Interfere with website security or operation
• Introduce viruses, malware, or other harmful software
• Attempt to obtain another person’s personal or health information
• Submit false, fraudulent, misleading, or impersonated information
• Use automated systems to improperly access, scrape, or interfere with the website
• Use the website for unlawful, fraudulent, abusive, or harmful purposes
• Attempt to circumvent security measures
• Use website content in a manner that violates applicable law or these Terms
Universal Health Pharmacy may restrict or terminate access to website functionality where misuse is suspected.
11. Third-Party Websites and Services
Our website may provide links to third-party websites, applications, maps, booking platforms, healthcare resources, government websites, social media services, or other external resources.
External links are provided for convenience and informational purposes.
Unless expressly stated otherwise, the inclusion of a third-party link does not mean that Universal Health Pharmacy endorses, controls, or guarantees the information, products, services, security, or privacy practices of that third party.
The Alberta College of Pharmacy takes a similar approach by noting that references to external websites do not imply endorsement. [abpharmacy.ca]
Your use of third-party services is subject to that provider’s own terms and privacy policies.
12. Intellectual Property
Unless otherwise indicated, the content of this website, including:
• Text
• Graphics
• Logos
• Branding
• Photographs
• Designs
• Page layouts
• Videos
• Icons
• Documents
• Website content
is owned by, licensed to, or used with permission by Universal Health Pharmacy and is protected by applicable intellectual property laws.
You may view or print website content for personal, non-commercial use.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or republish substantial portions of website content without prior written authorization, except where otherwise permitted by law.
13. Trademarks
The Universal Health Pharmacy name, logo, branding, and associated marks may be trademarks or trade names belonging to their respective owners.
Nothing contained on this website grants any licence or right to use these marks without authorization.
14. Website Availability
We aim to keep our website accessible and operational but cannot guarantee uninterrupted availability.
The website or certain features may occasionally be unavailable because of:
• Maintenance
• Software updates
• Internet disruptions
• Server problems
• Cybersecurity incidents
• Third-party service interruptions
• Technical failures
• Circumstances outside our reasonable control
Universal Health Pharmacy may modify, suspend, discontinue, or replace website functionality at any time.
15. Limitation of Liability
To the extent permitted by applicable law, Universal Health Pharmacy and its owners, operators, employees, pharmacists, contractors, affiliates, and service providers will not be liable for losses or damages arising solely from your reliance on general information presented on this website or from circumstances outside our reasonable control relating to website availability or third-party services.
Nothing in these Terms is intended to exclude or limit liability where such liability cannot legally be excluded or limited.
These Terms also do not limit any rights you may have under applicable consumer protection, privacy, healthcare, or other legislation.
16. No Pharmacist-Patient Relationship Through Website Browsing
Simply accessing, browsing, or reading information on this website does not by itself establish a pharmacist-patient, physician-patient, or other healthcare professional-patient relationship.
A professional relationship may arise separately when you actually receive pharmacy or healthcare services from an authorized healthcare professional.
17. Children’s Use of the Website
This website is intended primarily for adults and individuals managing their own or an authorized family member’s healthcare needs.
Minors should use the website with the involvement of a parent, guardian, or other authorized person where appropriate.
Healthcare services involving minors remain subject to applicable consent, privacy, professional, and legal requirements.
18. Changes to These Terms
Universal Health Pharmacy may revise these Terms periodically to reflect changes in:
• Website functionality
• Pharmacy services
• Technology
• Business operations
• Legal requirements
• Privacy or security practices
Updated Terms will be posted on this website with a revised Last Updated date.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
19. Governing Law
These Terms and your use of this website are governed by the applicable laws of the Province of Alberta and the federal laws of Canada applicable therein.
Any dispute relating to the website or these Terms will be subject to the jurisdiction of the courts of Alberta, except where applicable law provides otherwise.
20. Contact Us
If you have questions regarding these Terms of Use or the Universal Health Pharmacy website, please contact:
Universal Health Pharmacy
Website & Privacy Administration
Email: info@universalhealthcentre.com
Phone: 403-452-1452
Address: 630 Redstone Dr NE, #150, Calgary AB T3N 1L4
For questions specifically concerning personal or health information, please contact our Privacy Officer using the contact information provided in our Privacy Policy.
